Frequently Asked Questions

Questions?

Thanks for choosing EcoTrans for your transportation needs. The following are some of the frequently asked questions and clarifications.

 

Where do I get picked up at the Airport?

At MSP Terminal 1 ( Lindbergh )

Please go to baggage claim #8,  inside the terminal.
Your driver holds a sign “Welcome EcoTrans Passengers”.  They will escort you to your vehicle.

At MSP Terminal 2 ( Humphrey )

Call (507)-581-5470 when you have your bags.
Please wait at door #8  your vehicle will arrive shortly. The vehicle will have EcoTrans logo.

In Rochester Airport

Your driver holds a sign “Welcome EcoTrans Passengers”.  They will escort you to your vehicle.

 

 My Plane is late.  What should I do?

Things don’t always go as planned.  Contact us to let us know.

How do I recover my EcoTrans website login?

It happens!  If you have your email, username or account number you may recover your password.

When is my credit card charged?

EcoTrans, Inc. charges your card after the service has been provided.  Usually within the week.

 

Do I tip my Driver or is that included?

Of course that’s up to you.  No, a tip is not included in the fee.
However you may tell your driver to bill a tip if you don’t have cash on hand.